Our Culture

At Downtown Animal Hospital, we value the commitment we have made to animals. Below are some of the many guidelines our team follows:

• We believe in leadership. We must act as our patient’s advocates to keep pets healthy and save lives.
• We always listen earnestly to our clients when they tell us about their needs, anxieties, questions and preferences. We work together with them to find the best solution.
• We believe in the power of relationships. We must work to exceed our client’s expectations on every level.
• Our duty is to educate our clients. We listen carefully to gain a deeper understanding of their needs and empower them with knowledge and tools to strengthen the bond between them and their pet.
• Our most precious resource is our team. We work best when we work together, value each other, and support achievements.
• We value every single team member’s suggestions, thoughts, ideas, and dedication to our hospital and their personal growth.
• Our team’s bond is as strong as oak. The relationships are built on respect for each other, appreciation, and understanding. We are all working towards a common purpose.
• We feel a deep responsibility to provide and nurture a safe environment for all – our team, our patients, and our clients.
• We love our community. Every day, we try to make an impact on the lives of its people and pets.
• We are stewards of the environment. We have a green office and love to make a positive environmental impact wherever we can.