Our Team

Last updated: June 14, 2021

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

• We are allowing 1 client per appointment to accompany their pet into the examination room.
• Please call or text the office at 613-634-7123 to let us know that you have arrived and wait for further instructions. Please do not come to the door.
• If you are not comfortable entering the clinic we are happy to accommodate a consult over the phone.
• Continue the use of credit cards as the preferred payment method.
• Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
• If you are picking up food or medications between the hours of 8 am - 6 pm, you may come into the waiting room. There will be a maximum of 3 people allowed in the waiting room at a time, please check the waiting area as you enter and wait outside if there are 3 people already inside.

3. OPERATING HOURS

We are OPEN with the following hours:

Monday to Friday: 8:00 am - 6:00 am

Saturday & Sunday: Closed

4. NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Downtown Animal Hospital